Our clients are based in the Gulf, Southeast Asia, the UK, and the Americas. Portugal is UTC+0 (UTC+1 in summer). We manage this practically:
Response times:- Retained clients: responses within 1 business day for standard queries; same-day for urgent matters flagged as such
- Pay as you go: responses within 2 business days throughout the engagement
Channels: We communicate via email as the primary channel for documentation and formal correspondence. WhatsApp and Telegram are available for faster back-and-forth — particularly useful for clients in time zones where a same-day email exchange isn't practical.
Languages: English is the working language for all international engagements. Portuguese is used for correspondence with Portuguese authorities, banks, and registries — we handle this; you don't need to.
Document delivery: All documents are delivered digitally, with clear explanations of what each document is and what it means. Physical originals are coordinated where required by Portuguese authorities — we handle the logistics.