Title III · Stay in national territory · Chapter III · Residence permit and EU Blue Card · Section VI · The residence card

Article 72 Complaints

Artigo 72.º · Reclamações

Decreto Regulamentar n.º 84/2007, de 5 de novembro · regulation of Law No. 23/2007 · consolidated text, as amended by Regulatory Decree No. 1/2024, checked 26 October 2026

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1. Where a complaint by the person concerned is upheld on the ground of an error by the issuing services, a new residence card shall be issued.

1 - O deferimento da reclamação do interessado, com fundamento em erro dos serviços emitentes, implica a emissão de novo título de residência.

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2. The issue provided for in the preceding paragraph shall be free of charge, provided that the complaint was submitted within 30 days of the date on which the card was delivered.

2 - A emissão prevista no número anterior é gratuita, desde que a reclamação tenha sido apresentada no prazo de 30 dias a contar da data da entrega do título.

What we checked in this article

Check that a free replacement card requires the complaint to be upheld for issuer error and submitted within 30 days of delivery of the card.

Preparing a visa or residence application? Article 72 lists what the authorities will check.

We prepare the company side of the file (employment contracts, payroll, tax and social security registrations, proof of activity) and coordinate with immigration lawyers on the application. A written answer and a fixed quote within one working day.

Unofficial English translation prepared by BCA Portugal for reference. Only the Portuguese text published in the Diário da República has legal force. Editorial notes are ours and are not part of the statute.

Applying the law

Visa and residence files, with the company side in order

Most refusals come from a missing document or an inconsistency between the contract, the payroll and the tax records. Tell us the route you are applying for, and we will check the company documents the Regulation requires.

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